Bilingual Patient Care Coordinator (Spanish-English)

Job Title: Bilingual Patient Care Coordinator (Spanish-English)

Position type : Full-Time

Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time

Work days: Monday to Friday

Salary: $6 - $7 per hour, depending on experience

Workplace: Remote

Preferred Candidate Location: Latin America

We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations.

As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience.

The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in English and Spanish, or French , is highly desirable to support the practice's diverse patient population.

As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.
Scope of Work / Responsibilities
Patient Care Coordination

- Coordinate patient appointments and manage provider schedules

- Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements

- Respond professionally to patient inquiries through phone and other communication channels

- Provide exceptional patient service while ensuring a positive patient experience

- Coordinate appointment reminders and patient communications

Insurance & Clinical Administrative Support

- Verify patient insurance eligibility and benefits

- Process prior authorization requests

- Assist with medication refill requests

- Maintain accurate patient records and documentation within the EMR

- Apply medical terminology and basic medical coding knowledge to support daily administrative workflows

- Ensure patient information is maintained accurately and confidentially

Administrative & Operational Support

- Utilize the ICANotes EMR system to support daily patient coordination

- Provide front-end and back-end administrative support

- Collaborate with providers and clinical staff to ensure efficient patient care

- Support operational initiatives as the practice continues to grow

- Assist with communication management through email, phone, and messaging platforms

Please note: This role does not involve medical billing, as billing is managed internally by the practice.
Top 3 Priorities
1. Insurance Verification

Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows.
2. Patient Follow-up

Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey.
3. Front Desk & Patient Support

Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience.
Requirements
Required Skills & Experience
Healthcare Experience

- Previous experience working in a healthcare or medical administrative setting is required

- Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or