Bilingual Patient Advocate (Spanish and English) - Virtual

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here:

Texas Health Action is seeking a Bilingual Patient Advocate (Spanish & English) to optimize the patient experience, helping them navigate the complex healthcare system—from insurance coverage to linkage to medical and supportive social services. Bilingual Patient Advocates meet one-on-one Virtually with patients, helping them understand their options for care.
Core Functions:

- Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services;

- Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits , participating in community engagement and outreach, and scheduling appointments ;

- Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs;

- Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services;

- Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools;

- Acts as a liaison between local agencies with the functions and operations of the program;

- Interprets program guidelines, policies, and procedures for operations;

- Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic;

- Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures ; and

- Performs related duties and fulfills responsibilities as required.

Compensation:

Based on the position’s duties and requirements, this role has a starting hourly base of $21.70. The initial salary will be determined by the selected candidate’s qualifications and relevant experience.
Requirements
Job Requirement:

- Education and/or Licensure – Bachelor’s degree in a social science or public health discipline. Two-year degree with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor’s degree. Basic Life Support (BLS) certification required or must be obtained no later than two days after hire date.

- Experience – 1+ year(s) of direct experience with HIV counseling and testing and/or case management. Knowledge of insurance navigation and appointment scheduling. 2+ years of experience in working with diverse populations, including LGBTQIA+ and communities of color, within a human service field, such as social work, psychology, counseling and/or public health required. (4+ years of part-time work/volunteer experience may be considered in lieu of 2+ years of experience). Ability to perform phlebotomy, or a willingness to be trained in phlebotomy. Experience in healthcare is preferred but not required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus.