Bilingual Dental Admin & Receptionist (Virtual Assistant)
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Bilingual Dental Admin & Receptionist (Virtual Assistant)
Location: Remote — Colombia
Employment Type: Full-Time
Industry: Dental / Healthcare Support
Salary: $1,280 USD/month
About the Role
We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows.
This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely.
The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish.
You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.
Key Responsibilities
Patient Communication & Front Desk Support
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Handle inbound and outbound patient calls in both English and Spanish
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Respond to emails, texts, and patient inquiries professionally and promptly
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Provide friendly, empathetic, and patient-centered customer service
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Conduct appointment reminders and treatment follow-ups
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Help improve patient engagement and treatment acceptance
Appointment Scheduling & Coordination
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Schedule, confirm, reschedule, and manage patient appointments efficiently
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Coordinate calendars and optimize scheduling workflows
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Ensure patient information and appointment details remain accurate and updated
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Maintain smooth communication between patients and the dental team
Insurance Verification & Billing Support
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Verify insurance eligibility, benefits, and coverage prior to appointments
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Assist with billing coordination and payment posting
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Support claims follow-up and insurance documentation processes
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Help patients understand coverage and payment-related information
Administrative & Operational Support
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Manage patient intake and demographic updates
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Maintain accurate digital records and documentation
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Support data entry, reporting, and administrative workflows
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Ensure all records remain organized and HIPAA compliant
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Assist with additional operational tasks to support office efficiency
Requirements
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Fluent in both English and Spanish (spoken and written) — REQUIRED
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English proficiency level: C1 or higher required
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Clear and professional communication skills with a neutral accent preferred
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Minimum 1–2 years of experience in:
- U.S. dental administration
- U.S. healthcare administration
- Dental front desk support
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Medical scheduling or insurance coordination
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Strong understanding of:
- Dental workflows
- Insurance verification
- Appointment scheduling
- Patient communication
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Experience using dental PMS platforms such as:
- Dentrix
- Eaglesoft
- Open Dental
- Similar systems
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Strong multitasking and organizational abilities
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High attention to detail and professionalism
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Comfortable working independently in a remote environment
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Strong sense of accountability, confidentiality, and HIPAA compliance
What We’re Looking For
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Patient-first mindset with excellent communication skills
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Highly organized and detail-oriented professional
- Strong follow-through and reliability
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Ability to remain calm and professional in fast-paced environments
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Team player comfortable collaborating remotely
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Someone proactive, resourceful, and solutions-oriented
What Success Looks Like
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Patients receive prompt, professional, and empathetic support
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Scheduling and front-desk workflows operate efficiently
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Insurance verification and billing support remain accurate and organized
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Patient communication is timely and professional
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Administrative processes support s