Bilingual Dental Admin & Receptionist (Virtual Assistant)

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Bilingual Dental Admin & Receptionist (Virtual Assistant) Location: Remote — Argentina Employment Type: Full-Time Industry: Dental / Healthcare Support Salary: $1,280 USD/month About the Role We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows. This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely. The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish. You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team. Key Responsibilities Patient Communication & Front Desk Support - Handle inbound and outbound patient calls in both English and Spanish - Respond to emails, texts, and patient inquiries professionally and promptly - Provide friendly, empathetic, and patient-centered customer service - Conduct appointment reminders and treatment follow-ups - Help improve patient engagement and treatment acceptance Appointment Scheduling & Coordination - Schedule, confirm, reschedule, and manage patient appointments efficiently - Coordinate calendars and optimize scheduling workflows - Ensure patient information and appointment details remain accurate and updated - Maintain smooth communication between patients and the dental team Insurance Verification & Billing Support - Verify insurance eligibility, benefits, and coverage prior to appointments - Assist with billing coordination and payment posting - Support claims follow-up and insurance documentation processes - Help patients understand coverage and payment-related information Administrative & Operational Support - Manage patient intake and demographic updates - Maintain accurate digital records and documentation - Support data entry, reporting, and administrative workflows - Ensure all records remain organized and HIPAA compliant - Assist with additional operational tasks to support office efficiency Requirements - Fluent in both English and Spanish (spoken and written) — REQUIRED - English proficiency level: C1 or higher required - Clear and professional communication skills with a neutral accent preferred - Minimum 1–2 years of experience in: - U.S. dental administration - U.S. healthcare administration - Dental front desk support - Medical scheduling or insurance coordination - Strong understanding of: - Dental workflows - Insurance verification - Appointment scheduling - Patient communication - Experience using dental PMS platforms such as: - Dentrix - Eaglesoft - Open Dental - Similar systems - Strong multitasking and organizational abilities - High attention to detail and professionalism - Comfortable working independently in a remote environment - Strong sense of accountability, confidentiality, and HIPAA compliance What We’re Looking For - Patient-first mindset with excellent communication skills - Highly organized and detail-oriented professional - Strong follow-through and reliability - Ability to remain calm and professional in fast-paced environments - Team player comfortable collaborating remotely - Someone proactive, resourceful, and solutions-oriented What Success Looks Like - Patients receive prompt, professional, and empathetic support - Scheduling and front-desk workflows operate efficiently - Insurance verification and billing support remain accurate and organized - Patient communication is timely and professional - Administrative processes support