Bilingual Customer Support Representative

This is a remote position. Location: Cebu City Job Description: We are currently seeking a highly motivated and experienced Bilingual Customer Support Representative fluent in both English and the target language to join our team. As a Bilingual Customer Support Representative, you will be responsible for providing exceptional customer service and support to our diverse clientele. Responsibilities: - Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language. - Resolve customer inquiries, concerns, and issues promptly and professionally. - Assist with order processing, product inquiries, and general account maintenance. - Collaborate with internal teams to escalate and resolve complex customer issues. - Maintain a high level of product knowledge to effectively address customer questions and concerns. - Contribute to the continuous improvement of customer support processes and procedures. Requirements: - Fluency in both English and the target language (written and spoken). - Previous experience in customer service or a related field preferred. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a proactive approach to customer issues. - Ability to multitask and prioritize tasks in a fast-paced environment. - Flexibility to work non-traditional hours as needed. Originally posted on Himalayas