Bilingual Customer Experience Agent (English/French)
At TechBiz Global , we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
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Handle customer inquiries across phone, email, and chat in English and one additional language (French).
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Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.
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Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions.
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Ensure accurate documentation of all customer interactions in CRM or support tools.
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Stay updated on processes, policies, and product information to provide consistent and accurate support.
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Meet performance expectations related to quality, responsiveness, and customer satisfaction.
Requirements
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Have 2-4 years of experience in customer service or any customer-facing support role.
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Are fluent in English and French (spoken and written).
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Have strong communication skills with the ability to explain solutions clearly and professionally.
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Are customer-focused, empathetic, and solution-oriented.
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Can handle multiple channels and tasks in a fast-paced environment.
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Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required).
Technical Requirements:
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Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection.
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Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted.
- Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on.
- Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS versionwith FileVault enabled.- RAM: Minimum 8 GB (16 GB preferred)
- Noise-canceling headset
- Power and internet backup required
Highlights
-this is remote role from Morocco
-fluent English and French is a must
Originally posted on Himalayas