Bid Manager, Customer Support
The Bid Manager is responsible for leading and coordinating the end-to-end bid and proposal process for customer support, service, and lifecycle offerings within the aftermarket automation environment. This role supports service-related commercial activities including maintenance contracts, system upgrades, retrofits, spare parts programs, service-level agreements (SLAs), and long-term customer support solutions for automated material handling systems.
Reporting to the Senior Service Operations Manager, the Bid Manager works cross-functionally with Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales to ensure accurate, standardized, competitive, and executable customer support bids that align with operational capabilities and business objectives.
Key Responsibilities
Bid & Proposal Management
- Lead customer support bid creation, owning scope definition, assumptions, timelines, and submission deliverables
- Drive costing alignment across service labor, travel, spare parts, subcontractors, and tooling to ensure accurate and executable proposals
- Manage the full bid lifecycle for service and support-related proposals, from request receipt through submission and structured handover
- Analyze customer RFPs, RFQs, and service requests to define scope, risks, and cost drivers
Cross-Functional & Stakeholder Interface
- Serve as the primary interface between technical and commercial teams, including Service Operations, Engineering, Field Service, Supply Chain, Finance, and Sales
- Coordinate internal bid reviews to validate technical feasibility, operational readiness, pricing logic, and financial performance
- Ensure proposed service solutions align with service delivery capabilities, resource availability, and regional constraints.
Costing, Pricing & Commercial Support
- Develop, validate, and maintain standard pricing logic and costing models for customer support and service offerings
- Support pricing strategy development in collaboration with Service Operations and Finance, balancing competitiveness with margin targets
- Clearly document commercial assumptions, exclusions, risks, and mitigation strategies within proposals
Standardization & Continuous Improvement
- Standardize proposal templates, service descriptions, and commercial structures to improve speed, consistency, and quality
- Maintain and continuously improve pricing logic, cost models, and bid tools for customer support offerings
- Capture and analyze lessons learned from awarded and non-awarded bids to drive continuous improvement
Governance & Handover
- Ensure bids comply with internal governance requirements, approval matrices, and quality standards
- Support contract clarification and provide a structured handover to service delivery and operations teams post-award
Annual compensation range : $115,000.00 - $125,000.00
The posted salary range reflects the compensation the company reasonably expects to offer for this position. Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Required Qualifications
- Bachelor’s degree in Engineering, Business, Operations, or a related field (or equivalent experience)
- 3–7 years of experience in bid management, proposal management, or service commercial roles
- Experience in intralogistics automation, material handling systems, industrial automation, or capital equipment service environments
- Strong understanding of service operations, field service delivery models, and lifecycle support
- Ability to interpret technical documentation and translate it into clear, executable commercial proposals
- Strong project management, communication, and cross-functional coordination skills
Preferred Qualifications
- Experience supporting automated systems such as conveyors, AS/RS, sortation systems, robotics, or warehouse control software
- Familiarity with service contracts, SLAs, and long-term maintenance agreements
- Ex