Azure Virtual Desktop Associate Director

- Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives. - Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions. - Lead the design, deployment, and optimization of Azure Virtual Desktop environments. - Drive cost-efficiency and end-user performance improvements across the virtual desktop estate. - Manage the strategy, implementation, and support of Genesys Cloud. - Collaborate with business leaders to optimize customer experience. - Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi. - Lead network modernization and performance initiatives with a focus on resilience and uptime. - Direct day-to-day IT operations including monitoring, incident management, change management, and capacity planning. - Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards. - Lead operational risk management and business continuity planning for infrastructure services. - Oversee lifecycle management of IT assets. - Implement and manage endpoint security, patching, and configuration standards across the enterprise. - Drive user productivity initiatives including device standardization, self-service tools, and automation. - Manage IT support teams to provide timely and effective resolution of issues. - Lead, mentor, and develop cross-functional infrastructure and support teams. - Foster a culture of innovation, accountability, and continuous service improvement. - Serve as the escalation point for high-impact incidents and major operational issues. Qualification - Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree - 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role. Proven expertise in: - AVD and cloud-based desktop services - Genesys voice platforms (Cloud) - Network architecture and operations - IT operations frameworks (ITIL, ServiceNow, monitoring tools) - Strong track record of leading IT teams in high-availability and customer-facing environments (BPO, telco, or enterprise preferred). - Excellent leadership, stakeholder engagement, and communication skills. - Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus. Originally posted on Himalayas