Automations and AI Integration Expert (Permanent AU Dayshift, Remote/WFH - Phili

Category: Legal Location: Job Description: Automations and AI Integration Expert PERMANENT AU DAYSHIFT Remote/WFH - Philippines Reporting to Principal / Managing Lawyer / Operations Lead, as directed Core standard Accurate, confidential, practical and outcome-focused wo rk VA Rate : $15AUD per hour (Negotiable) Role purpose: Build, integrate and maintain practical automation and AI systems that reduce manual work, improve accuracy, protect confidentiality and support better operational decision-making across the firm. About the role We are seeking a highly capable Automations and AI Integration Expert to design, build and deploy scalable automation systems for a professional services environment. This is a hands-on builder role, not a passive support role. The successful candidate will identify inefficiencies, convert them into practical automation opportunities, and deliver reliable tools that improve speed, consistency and accountability. The role will work closely with leadership and team members across operations, client service, finance, marketing and document workflows. The objective is to implement secure, well-documented automation and AI-enabled systems that reduce repetitive manual work while preserving professional judgment, confidentiality and quality control. Key objectives - Identify and automate repetitive operational, administrative, reporting and document-management tasks. - Integrate AI and large language model tools into controlled workflows that improve productivity without compromising confidentiality, accuracy or professional oversight. - Connect core business systems so information is captured once, reused safely and reported clearly. - Build practical internal tools, dashboards and workflow automations that are easy for staff to use and maintain. - Create a disciplined automation environment with clear documentation, access controls, testing and ongoing monitoring. Key responsibilities AI integration and automation - Design and implement automation workflows to eliminate repetitive manual tasks and reduce avoidableerrors. - Integrate AI tools and large language models, including OpenAI, Claude, Gemini and similar platforms, into appropriate business processes. - Build intelligent solutions for document processing, drafting support, reporting, internal communications, task triage and knowledge retrieval. - Develop AI-powered assistants, chatbots, intake tools and workflow automations subject to privacy, confidentiality and quality-control requirements. - Create prompt libraries, reusable workflow templates and governance processes for safe and consistent AI use. Systems and software development - Build and maintain internal tools, web apps and automation systems that solve real operational problems. - Develop APIs and integrate multiple platforms, including CRM, project management, email, finance, marketing and document-management systems. - Customize and extend existing systems to improve efficiency, usability and reporting. - Own the full development lifecycle, including scoping, planning, development, testing, deployment, documentation and optimization. - Troubleshoot integration issues and maintain reliable automations with appropriate alerting and error- handling. Workflow automation and integrations - Create end-to-end workflows using Zapier, Make, n8n, or comparable automation platforms. - Connect business systems such as email, calendars, CRM, file storage, task management, accounting and client communication platforms. - Optimize automation pipelines for reliability, security, scalability and maintainability. - Document workflows clearly so they can be audited, improved and maintained over time. - Support onboarding and offboarding workflows connected to user access, permissions and automation dependencies. Data, reporting and dashboards - Build dashboards and automated reporting systems that give leadership clear visibility over key me