AU RTO Student Administration Officer (WFH) | ZR_1303_JOB

This is a remote position.

AU RTO Student Administration Officer (Remote) About PeoplePartners

- Great student experiences start with great people—and that starts with you.

- At PeoplePartners , we're passionate about connecting talented professionals with meaningful opportunities where they can thrive. As a Great Place to Work certified company , we've built a people-first culture that values collaboration, continuous learning, and career growth.

- When you join PeoplePartners, you'll support leading Australian organizations, gain valuable global exposure, and be part of a team that celebrates innovation, supports your development, and empowers you to make a real difference. If you're looking for a career where your work matters and your growth is encouraged, you'll feel right at home with us.

Role Overview
- Behind every successful learner is someone who keeps the journey on track.

- As an AU RTO Student Administration Officer , you'll play a key role in creating a seamless student experience from enrolment through to course completion. By combining exceptional organization, attention to detail, and a passion for helping people, you'll ensure every student record is accurate, every process is compliant, and every interaction leaves a positive impression.

- Working closely with students, trainers, and internal teams, you'll help deliver an outstanding education experience while supporting Australian RTO compliance requirements.

Key Responsibilities:
- Process student enrollments, admissions, and onboarding activities.

- Maintain accurate student records in Student Management Systems (SMS) and Learning Management Systems (LMS).

- Verify student eligibility, including USI, AVETMISS, funding, and VET Student Loan (VSL) requirements.

- Process student requests, including deferrals, extensions, withdrawals, and study load changes.

- Monitor student progression and manage unit enrollments.

- Record student outcomes and process course completions.

- Issue Statements of Attainment and Qualifications.

- Maintain compliant student records in accordance with ASQA and regulatory requirements.

- Support apprenticeship and traineeship administration where applicable.

- Administer fee payments, payment plans, subsidies, and loan programs.

- Respond to student enquiries via phone, email, and online platforms.

- Provide administrative support to students, trainers, and internal stakeholders.

- Complete tasks in accordance with documented workflows and service level expectations.

Requirements

Required Qualifications ( Must-Have)

- Minimum of 2 years' experience in student administration or a similar administrative role.

- Hands-on experience using aXcelerate Student Management System (essential) .

- Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS).

- Experience processing student enrollments and admissions.

- Knowledge of Australian RTO student administration processes.

- Experience maintaining compliant student records and documentation.

- Experience supporting students onboarding and course administration.

- Proficiency in Microsoft Office.

- Strong written and verbal communication skills.

- Excellent organizational skills and high attention to detail.

- Strong customer service skills with confidence communicating via phone, email, and online platforms.

Preferred Qualifications:
- Experience with AVETMISS reporting.

- Experience with USI verification.

- Knowledge of VET Student Loans (VSL).

- Experience administering funding eligibility.

- Experience supporting apprenticeship and traineeship administration.

- Knowledge of ASQA compliance requirements.

- Experience managing student progression.

- Experience processing Statements of Attainment and Qualifications.

- Experience managing shared inboxes or helpdesk functions.

- Experience working within an Australian Registered Training Organization (RTO).

Why Join PeoplePartners?
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