Associate Vice President, Digital Operations

Does this position interest you? You should apply –even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? The companies winning in the next decade won't simply have better technology. They'll have better operating systems. At Safelite , we're building an AI-native digital organization designed to move faster, learn faster, and deliver measurable business value at scale. We're looking for a transformational leader to help architect the operating model that powers that future. As AVP (Associate Vice President), Digital Operations, you will build and evolve the systems, rhythms, and processes that connect strategy to execution across our digital portfolio. You'll create the visibility, prioritization, and performance management capabilities that enable our teams to scale innovation while delivering measurable outcomes for the business. This role reports directly to the Senior Vice President, Digital and sits at the center of one of the most significant digital transformations underway within the company. What You'll Do Build the Operating System for Digital - Own the operating model that connects strategy, investment, and execution across our Digital organization. - Establish the portfolio management disciplines that create transparency, accountability, and predictability. - Build the governance, planning, goal-setting, and performance management systems that allow teams to scale effectively. - Create clear visibility into priorities, investments, business outcomes, risks, and delivery commitments. Connect Work to Business Value - Build the framework that directly links digital initiatives to financial and business outcomes. - Partner with Product, Finance, Analytics, and business leaders to define, validate, and measure value realization. - Create a clear line of sight from strategic investments to growth, efficiency, customer outcomes, and enterprise performance. - Help leadership make better decisions through data, insight, and transparency. Drive Portfolio Strategy and Prioritization - Lead portfolio planning across multiple product domains and investment horizons. - Develop prioritization frameworks that ensure resources are focused on the highest-value opportunities. - Balance near-term performance needs with long-term innovation and transformation goals. - Guide trade-off decisions in a fast-moving environment where priorities evolve rapidly. Accelerate Speed, Agility, and Execution - Create operating rhythms that enable teams to move with greater speed and confidence. - Improve how Product, Design, Engineering, Data, and Business teams work together to deliver results. - Identify bottlenecks, eliminate unnecessary complexity, and improve organizational effectiveness. - Drive continuous improvement in planning, delivery, and decision-making processes. Lead AI-Native Ways of Working - Champion the use of AI throughout the product lifecycle. - Develop frameworks, tools, workflows, and practices that help teams leverage AI to improve speed, quality, and outcomes. - Partner with leaders across Digital to create an AI-enabled operating model that becomes a competitive advantage. - Help shape how a modern enterprise integrates AI into daily work and strategic execution. What We're Looking For We're seeking a builder who can create clarity, focus, and momentum at scale. You know how high-performing product organizations operate because you've built them. You understand that operating models aren't about process—they're about enabling faster decisions, better prioritization, and stronger business outcomes. You are equally comfortable discussing portfolio economics, organizational design, AI transformation, operating cadence, and