Associate Engineer – M365 Solutions
About DGR Systems
DGR Systems is an IT service provider founded to help companies get the most out of their business technology investments. Over the years, we have helped many businesses implement transformational IT solutions so that they can concentrate on growing their businesses and realizing their goals.
We understand that having the right people on our team is what differentiates us and we focus our efforts on ensuring that all team members share a common set of core values designed to foster a productive and enjoyable work environment. We are committed to providing a positive, inclusive work experience that supports our team with training, development, and coaching to allow them to achieve their personal growth objectives.
Description
DGR Systems, a growing premier technology consulting company, is looking for an Associate Engineer for Microsoft 365 solutions. This is an entry-level engineering role intended for someone early in their technical career who is ready to build hands-on experience in Microsoft 365 delivery, administration, and consulting.
The Associate Engineer willcontribute to Microsoft 365 engagements through guided technical work,surface-level reviews,administrativetasks, documentation, andticket support.This role is expected to provide value from day one by completing assigned work, supporting customer outcomes, and helping improve delivery consistency while continuing to grow toward more advanced engineering ownership over time.
Responsibilities
Microsoft 365 Solutions Delivery
- Support Microsoft 365 customer environments through assigned engineering tasks, basic administration, and ticket-based work.
- Assist Engineers and Senior Engineers withcustomer engagements, project activities, assessments, and implementationsupport.
- Perform surface-level tenant reviews, basic health checks,configurationvalidation, and researchusing provided guidance, standards,and checklists.
Demonstrate Expertise
- Microsoft Teams
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams administration
- Microsoft Entra ID fundamentals
- Conditional Access and Multi-Factor Authentication
- Microsoft Defender for Office 365 fundamentals
- Microsoft Purview fundamentals
- PowerShell fundamentals and guided administrative scripts
- Power Platform exposure preferred
Documentation and Quality
- Documenttechnicalfindings, configuration notes,ticket activity, project contributions,and work completed.
- Follow DGR delivery standards,engineering practices,escalation paths,anddocumented procedures.
- Identify when issues require escalation and work with Engineers or Senior Engineers to understand recommended remediation approaches.
Professional Development
- Pursue Microsoft certifications, technical training, and hands-on learning aligned to progression toward Engineer and Senior Engineer responsibilities.
- Build increasing familiarity with Microsoft 365 features, security recommendations, delivery standards, and customer-facing consulting practices.
Requirements
- At least one year of experience working with Microsoft 365technologiesin an administrative or support capacity.
- Interestin developing Microsoft 365 administration skills, including Exchange Online, Teams, SharePoint Online, and OneDrive for Business.
- Ability to follow documented procedures, checklists,troubleshooting steps, and engineering guidance.
- Developingtroubleshootingmindset for commonaccess,collaboration,productivity, and Microsoft 365 administrationissues.
- Awarenessof Microsoft 365 security conceptssuch as MFA,Conditional Access,andemail protection.
- Exposure to PowerShell or willingness to learn basic administrative scripting.
- Excellent communication and customer service skills.
- Ability to balance assigned tickets,project support, administrative tasks, andlearning objectivesin a consultingengineeringenvironment.
Professional Certifications Preferred