Associate Director, SSD Experience
Associate Director, SSD Experience
College Board - Operations
Location: This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). All CB employeesare required tooccasionally travel to meet in person for business purposes.
Role Type :This is a full-time position
About the Team
The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. And due to itscentral rolein supportingCollegeBoard’s mission, ADO works closely with partners and stakeholders acrossCollegeBoard, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.
About the Opportunity
As the Associate Director of SSD Experience, you will apply your operationalexpertiseto support the mission-critical functions that ensure accommodated testers have an inclusive and reliable testing experience. You will collaborate across cross-functional teams toestablishthe processes and practices that drive consistent, repeatable delivery of digital assessments for students with accommodations and the staff who support them.
In this role, you will serve as the operational integrator for the SSD Experience, translating product strategy and process improvements into scalable, real-world execution across testing programs. Working in close partnership with the SSD Experience Product Owner, you will ensure new capabilities, workflows, and policies are effectively operationalized—driving readiness, resolving friction points, and enabling consistent delivery. While the Product Owner defines the roadmap and prioritization, you will focus on ensuring those solutions work in practice,identifyinggaps, and continuously improving the end-to-end operational experience.
In this role, you will:
Support Accommodation Management (50%)
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Partner closely with the SSD Experience Product Owner toidentifyoperational risks and support the implementation of solutionsimpactingaccommodated testers
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Collaborate with product owners and cross-functional teams to ensure SSD-related capabilities are effectively operationalized and adopted
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Manage escalations related to misaligned, incorrect, or outdated SSD data, ensuringtimelyresolution and continuous improvement
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Develop, refine, andmonitorprocess flows to improve the accuracy, efficiency, and reliability of accommodation data across systems
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Perform quality control measures tomaintainservice standards andidentifyopportunities to reduce defects, rework, and operational friction
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Ensure successful operationalization of SSD-related product and process changes, including readiness planning, issue mitigation, and post-launch stabilization
Drive Operational Alignment and Communication (25%)
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Work across Assessment Delivery teams to assess systems, platforms, and processes supporting digital test administration for accommodated testers
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Communicate operational insights, risks, and pain points to stakeholders to inform prioritization and decision-making
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Facilitate cross-team collaboration to align on process improvements and ensure consistent execution across programs
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Use data and operational insights to inform and support recommendations for process and system enhancements that reduce