Associate Director, Field Launch Excellence

Band
Level 5 Job Description Summary

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 10% travel.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible to you.

Company will not sponsor visas for this position.

The Associate Director, Field Launch Excellence partners with the Customer Engagement organization to bring an enterprise mindset to product launches, offering strategic guidance helping teams to launch with confidence and impact. Working closely with the Director, Launch Excellence and cross functional partners, this role helps translate launch needs into scalable implementation approaches, tools, frameworks, and best practices that improve launch readiness and execution. The role collaborates with Customer Engagement leadership, Product, Data & Analytics, and Field Sales and Operations to deliver seamless, field ready launch experiences. Drawing on therapeutic area expertise in at least one of Novartis ’ key focus areas and deep launch experience, this individual synthesizes best practices, launch learnings, and field insights to inform clear, actionable paths forward. Job Description

Key Responsibilities:

- Synthesize insights across therapeutic areas, internal roadmaps, customer perspectives, and the competitive landscape to evolve launch best practices, frameworks, and scalable capabilities for Customer Engagement.

- Build trusted partnerships across Product, Data & Analytics, Finance, Legal, Compliance, Marketing, and other matrix teams to enable effective field deployment through the right tools, technologies, and tactics.

- Champion the voice of the customer and the voice of the field by embedding real‑world insights into launch planning, innovation, and business priorities.

- Partner closely with Sales and Customer Engagement leadership during launch periods to address challenges, unlock opportunities, and identify scalable approaches that can be applied across products and Therapeutic Areas.

- Support the design and continuous evolution of launch acceleration strategies across Customer Engagement and the broader enterprise.

- Drive launch and operational excellence for priority brands while creating scalable standards, tools, and frameworks that elevate enterprise‑wide Customer Engagement performance.

- Apply industry and competitive expertise to assess market dynamics and understand their impact on product potential and pipeline strategy.

- Bring fresh thinking to enterprise performance KPIs, partnering with analytics to generate new insights into launch execution and early market uptake.

- Develop, communicate, test, and continuously improve repeatable, data‑informed launch best practices, tools, frameworks, and playbooks while balancing enterprise standardization with launch-specific needs.

Essential Requirements:

- Bachelor’s degree required from 4-year college or university.

- 6+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors, especially where strong field leadership and customer engagement are central to success.

- 2+ years’ experience supporting product launches, launch readiness, customer engagement, field execution, commercialization, or related business transformation initiatives within the life sciences industry.

- Ability to work independently while balancing multiple priorities, bringing strong attention to detail, sound judgment, and follow‑through in a fast‑moving environment.

- Experience translating business needs into practical tools, frameworks, pl