Associate Director Country Operations Management

Job Title: Associate Director Country Operations Management

Job Location: Munich, Germany

Job Location Type: Remote

Job Contract Type: Full time
Job Seniority Level:
This is what you will do:

The Associate Director Country Operations Management (AD COM) reports to the Head of Country Operations. AD COM has the accountability to support the Country strategy implementation, to act as company culture and value ambassador and to act as line manager of local functions as agreed with Head of Country Operations.

The AD COM is accountable for all assigned operational trial deliverables across programs are completed according to timelines, operational procedures, quality standards, SOPs and guidelines, independently if the trial is directly manage by the AD COM or by his/her direct reports.

The Associate Director Country Operations Management (AD COM) is responsible for day-to-day management of a dedicated functional group(s) within Country Operations Management local team, and is responsible for planning and utilization of staff resources, objective setting and performance development. The AD COM is responsible for their direct reports delivery to study expectations.

It is also expected that the AD COM may contribute to regional/global initiatives as delegated.

In some countries AD COM may also take other responsibilities such as Project Manager Country Operations (PMCO) if required, as agreed with the Head of Country Operations (HCO).
You will be responsible for:

- Leading and developing of the dedicated functional group within Country Operations Management at local level.

- Ensures adequate resources for the studies assigned, ensure that workload of direct reports is optimized, and ensures appropriate and timely assignment to projects by liaising with relevant stakeholders (HCO, PMCO, global study team, etc).

- Development and performance management of direct reports, including implementation of development and training plan and regular coaching of the direct reports.

- Prepares salary and bonus proposals for direct reports based on their performance in close collaboration with responsible HCO

- Manages new staff interviews, hiring, onboarding process, for full-time and and in-sourced staff

- Ensures that study activities at country level comply with local policies and code of ethics, and ensures team delivery to committed activation and recruitment targets

- Contribute to Country feasibility analysis for new potential clinical trials (as applicable, depending on the direct reports the LM will be managing). Support the Country external scientific engagement strategy and action plan.

- Contribute to efficient COM organization and its functioning at country level by working closely with responsible HCO.

- Support HCO and in-Country COM activities as agreed with HCO, such as Site Oversight Visit reports review (as applicable, depending on the direct reports the LM will be managing) and onboarding and training of new in-Country COM functions and team members

- Act as extended local leadership team member with accountability to support the Country strategy implementation, champion the company values and support HCO with the local affiliate and global DRS team cross-functional interactions required to support local COM goals.

- Contribute to the quality improvement of the study processes and other procedures through close partnership with DCQ at Country level

- Support inspection readiness activities at site and country level.

- Collaborates in identifying patient, site or country level quality deficiencies which may lead to the creation quality events/issues, and support in discussions around those as required (i.e: CAPAs). This may include to conduct Site Oversight Visits triggered by observed quality signals

For individuals managing CRAs to:

- Plan and conduct regular accompanied/assessment visits with CRAs

- Provides support to their CRAs in managing site issues, from a monitoring perspective, ensurin