Associate Benefits Ops Analyst
Symetra has an exciting opportunity to join our Benefits team as an Associate Benefits Operations Analyst !
About the Role
The Associate Benefits Operations Analyst is responsible for the successful implementation of small group employee benefit plans (generally under 250 covered lives) across Life, AD&D, Disability, Absence Management, and Supplemental Health products. This position manages the implementation process from point of sale through contract issuance, billing readiness, and customer onboarding while serving as the primary operational contact for customers, brokers, and internal business partners.
This role will initially support a 10-month Dearborn-to- Symetra migration project, partnering across multiple operational areas to ensure a successful customer transition. Upon completion of migration, the position is expected to transition into a permanent implementation role supporting ongoing new business onboarding. Additional hours may be required during critical migration milestones.
What You Will Do
- Manage end-to-end implementation of small group employee benefit plans.
- Support all phases of the Dearborn-to- Symetra migration project.
- Coordinate implementation activities with Underwriting, Contracts, Billing, Claims, Compliance, IT, and Customer Service.
- Serve as the primary point of contact for customers, brokers, consultants, and internal stakeholders.
- Monitor implementation timelines and ensure projects are completed accurately and on schedule.
- Research, resolve, and escalate implementation issues as appropriate.
- Review contracts and plan documents for accuracy and compliance.
- Coordinate eligibility file setup and testing with customers and IT partners.
- Prepare onboarding materials, implementation documentation, and customer communications.
- Maintain implementation records, provide project status updates, and participate in process improvement initiatives.
- Prepare and maintain accurate customer implementation materials, onboarding documentation, regular project status, updates to leadership and educational resources.
Why Work at Symetra
"If you're looking for a place that puts its employee's first, who cares about their community as much as they do themselves, then this is the place for you. Symetra is invested in the mental health of their employees. They truly understand you can only give your best when you are your best and do what they can to accommodate whatever may come your way." — Caitlin Z., Senior Excess Loss Analyst
"At Symetra , you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional." — Alex A., Corporate Records Manager
What We Offer You
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days, and ten paid holidays
- Give back to your community and double your impact through our company matching programs
- Want more details? Check out our Symetra Benefits Overview
Compensation
Hourly Range: $24.62 - $41.04 plus eligibility for Company Annual Bonus
Who you are
- Strong leader with project management skills
- Excellent oral/written communicator, passionate about customer service, and interpersonal relationships
- Organized with strong planning and prioritization tools
- Detail orientated with a high level of accuracy
- Eager to learn and apply a complex set of rules and guides
- Ability to multi-task and deliver results in a fast-paced, deadline driven environment
- Self-motivated and initiative driven
- Knowledgeable of Microsoft Suite applications, specifically Word, Excel, and Access
- Bach