ASSOCIATE ACCOUNT DIRECTOR (100% Remote outside of Canada)
Wishpond Technologies currently has the position of Associate Account Director available, and we’re excited to tell you about it!
OVERVIEW
We're looking for a full-time Associate Account Director to serve as a key player-coach in our Account Management department. Positioned as the stepping stone between Account Manager and Account Director, this role is built for a sharp digital marketing leader who delivers exceptional client work and is ready to develop and coach others
This is a hands-on marketing leadership role, not a sales role. You will not carry a quota or sell new business. Instead, you will carry a focused portfolio of approximately 12 VIP accounts while directly managing, coaching, and serving as the Quality Assurance (QA) gate for 2 to 3 Account Managers
At Wishpond , we pair a modern AI tool stack with strategic, accountable people to deliver speed, consistency, and genuine ROI for small and mid-sized businesses across North America. In collaboration with company leadership, you will set campaign strategy, utilize AI tools to produce high-quality work, review your team's output, and coach your AMs to improve campaign quality and client satisfaction, setting the stage for your growth into an Account Director role
RESPONSIBILITIES
- Own a VIP portfolio of approximately 12 high-value client accounts, set strategy, run kickoffs, review deliverables, and own the client relationship end-to-end.
- Coach and develop 2 to 3 Account Managers, review their work before it reaches clients, provide real-time feedback, and help them improve campaign quality and client communication.
- Be the QA gate for your AMs' output, assets, copy, campaigns, and reporting; don't leave the team without your sign-off.
- Use AI marketing tools to produce high-quality work efficiently and teach your AMs to do the same.
- Escalate thoughtfully, surface systemic issues to your Director; handle day-to-day challenges within your team.
- Model the standard; your own client work sets the bar for what "great" looks like on this team.
- Participate in hiring and onboarding new AMs as the team evolves.
- Other duties as assigned.
QUALIFICATIONS
- 3+ years in digital marketing with hands-on experience across paid media (Meta/Google), SEO, email, and conversion-focused landing pages. You've done the work, not just managed it.
- Hands-on experience designing and executing full-funnel marketing strategies that drive measurable marketing ROI for small and mid-sized businesses (SMBs).
- Proven track record of strong client retention and growth, building trusted, long-term relationships.
- Strong coaching instincts and a genuine desire to develop people, with an interest in mentoring, training, or onboarding Account Managers.
- A collaborative, highly effective communicator, comfortable and credible leading senior client-facing conversations (kickoffs, strategy, reporting) as well as clear internal direction.
- Comfort working across a full AI tool stack and AI-assisted marketing workflows, with the agility to learn new technology quickly.
- Comfortable working cross-functionally and owning outcomes, serving as the primary Quality Assurance (QA) gate for team deliverables.
- Technical, analytical, and results-driven, with strong administrative and organizational skills to multitask in a fast-paced, remote environment.
- As part of a diverse team, the ability to work both independently and collaboratively.
- Organized, administratively strong, and have solid writing, phone, and general communication skills.
- Experience in an SMB-focused marketing agency or SaaS environment - preferred.
- Hands-on experience with GoHighLevel (GHL) - an advantage, not a requirement.
- Fluent in English; most of our clients are based in the US and Canada
WORK ENVIRONMENT
- This is a 100% remote position, and the individual could be based anywhere outside of Canada.
- Given the nature of this role, it is expected that the successful ca