Assistant Manager, eCommerce Product and Customer Experience

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📍 United States

📅 Posted 2026-07-13 · via Himalayas

🏷 E-Commerce-Product-Management,Customer-Experience,Digital-Product-Management,Web-Product-Management,E-Commerce-Operations,Ecommerce-Product-Manager,eCommerce-Operations-Manager,Customer-Experience-Product-Manager

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Essential Functions and Responsibilities:

- Assist with web design and development agency on all ecommerce projects

- Assist with the management of the ecommerce platform release cycle including business case, feature prioritization, requirements, design, use cases, mockups, process maps, testing, and implementation

- Pitch, build, and test website functionality and tools to increase site performance, user experience, and overall revenue

- Assist with the management of the day-to-day site operations working with other functional support areas including, IT, Marketing, Distribution, and Customer Engagement Center (CEC)

- Work with commercial team members to appropriately represent Hotels branding, campaigns, and hotel attributes

- Ability to analyze website data and distill customer insights, customer struggle points, and conversion opportunities

- Collaborate with Manager Ecommerce & Channel Marketing on A/B and Multivariate testing opportunities

- Collaborate with Distribution and CEC Team to optimize platform functionality and customer experience

- Collaborate with Digital Marketing Team on digital media campaign positioning on website

- Prepare weekly, monthly, and quarterly reporting and analysis. Ability to communicate complicated trends and analysis data to multiple stakeholders

Required Qualifications:

- Experience working with custom and off-the-shelf Content Management Systems

- Familiarity with Google Analytics and Adobe Omniture

- Strong proficiency with task sequencing, dependencies, and third-party vendor responsibilities for eCommerce platform implementation projects

- Experience with design and server-side languages such as HTML, CSS, JavaScript

- Working knowledge of SEO best practices

- Excellent written and verbal skills

- Ability to work independently and demonstrate keen attention to details

- Manages prioritization, can meet deadlines, and be flexible based on business requirements

Preferred Qualifications:

- Experience in UX and mobile design

- Project and product management certifications

- Project management software experience (MS Project or equivalent)

- Familiarity with Sabre SynXis CRS, Oracle Opera database, and Hospitality (Micros) products

- Ecommerce payment solutions experience

Originally posted on Himalayas

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