AR/AP Virtual Assistant for U.S. Fire & Security Company | Full-Time | EST Hours | Long-Term Role

About Us Oversightt Fire & Security is a U.S.-based company providing fire alarm, video surveillance, access control, and security systems throughout New York. We take pride in accuracy, accountability, and integrity — and we’re looking for a full-time Accounting & Collections Virtual Assistant to help manage invoicing, payments, and light customer service tasks. Role Overview You’ll play a key role in our accounting department — managing invoices, payments, reconciliations, and following up with customers who have past-due balances. You’ll also assist our Customer Service Representatives (CSRs) with billing questions and account-related customer calls when needed. This is a long-term position for someone reliable, honest, and detail-oriented who enjoys helping both customers and the company succeed. Responsibilities -Record invoices, expenses, and payments in QuickBooks Online -Reconcile bank and credit card statements weekly -Track accounts receivable and follow up with past-due customers by phone and email -Make professional collection calls to customers with outstanding balances -Update aging reports and follow up on payment commitments -Communicate with CSRs to resolve customer billing questions -Prepare weekly financial summaries and aging reports for management -Assist CSRs when they need help verifying customer payments or balances -Maintain accuracy, confidentiality, and professionalism at all times Requirements -Fluent English (spoken + written) – you’ll speak directly with U.S. customers -Proven experience in accounting, collections, or bookkeeping -Experience using QuickBooks Online (required) -Expert with Google Sheets / Excel (required) -Available to work U.S. Eastern Time (9 AM–5 PM EST) -Strong communication and interpersonal skills -Reliable internet and power backup -Integrity, self-motivation, and accountability are must-haves -Preferred (but not required): experience with Slack, ---------- , or VoIP/CRM software. What We Offer Full-time, long-term position (not project-based) Paid training and ongoing support Opportunity to grow into senior accounting or admin roles Stable U.S. company employment and respectful culture 100% remote – work from home with performance-based trust How to Apply (Read Carefully) ?? Applications that don’t follow these steps will be automatically disqualified. Email Subject Line: Accounting & Collections VA – [Your Full Name] In your message include: A short introduction (2–3 sentences) about yourself Your experience with accounting, collections, or customer contact Your internet speed test link (from speedtest.net) The software tools you’re familiar with (QuickBooks, Excel, VoIP, etc.) Attach or link a 2-minute voice recording introducing yourself and describing your most difficult accounting or collections task so far (use Vocaroo or Loom) Critical Thinking Test (Required) Please answer these questions briefly in your message: A customer insists they already paid their invoice from 3 months ago, but there’s no record in QuickBooks or the bank. ? What steps would you take to verify and resolve it? You notice an invoice for $1,200 was marked “Paid” in QuickBooks, but the bank deposit is $1,000. ? Why might that happen, and how would you fix it? You’re told to send payment reminders to 10 customers, but you see 2 have already paid. ? What would you do before sending the email s? Bonus Step (Optional but Preferred) Send a short Loom or Vocaroo video explaining: “How would you approach a past-due customer politely but effectively to collect payment?” Our Core Values Integrity – Always do what’s right, even when no one is watching Accountability – Own your work and communicate clearly Accuracy – Every number matters Professionalism – Treat every customer with respect and courtesy Teamwork – Support both our customers and teammates Apply today and join a company that values honesty, growth, and excellence. We look forward to hea