Application Support Engineer (GCP & Media Platforms)

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes .
This role focuses on L2/L3 application support , incident response , root cause analysis (RCA) , and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows .

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.
Responsibilities

- Provide L2/L3 production support for critical media applications

- Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes

- Analyze logs, metrics, and traces to identify root causes

- Resolve incidents using runbooks and SOPs , escalating when required

- Partner with Engineering and SRE teams , providing clear technical context

- Support live streaming pipelines and video transcoding workflows

- Diagnose issues related to:

- Stream ingest failures

- Transcoder job errors and performance bottlenecks

- Output quality, latency, and availability

- Participate in on-call rotations , including weekends

- Document incidents, RCAs , corrective and preventive actions

- Continuously improve monitoring, alerting, runbooks, and SOPs

Requirements

Required

- Experience in Application Support, Production Support, or Reliability Engineering roles

- Hands-on experience with Go (code reading and debugging)

- Strong experience with Kubernetes and Google Cloud Platform (GCP)

- Proven experience supporting live streaming and video transcoding workflows

- Experience participating in on-call rotations

- Strong analytical and troubleshooting skills

- Ability to perform effectively during high-pressure incidents

Nice to Have

- Experience in media, broadcast, or streaming platforms

- Familiarity with live event operations

- Experience with Grafana, Prometheus, or similar monitoring tools

- Experience with ServiceNow, PagerDuty, Slack

- Understanding of SRE concepts (SLIs, SLOs, error budgets)

Benefits

At Devsu , we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

- A stable, long-term contract with opportunities for career growth

- Private health insurance

- A remote-friendly culture that promotes work-life balance

- Continuous training, mentorship, and learning programs to keep you at the forefront of the industry

- Free access to AI training resources and state-of-the-art AI tools to elevate your daily work

- A flexible Paid Time Off (PTO) policy as well as paid holiday days

- Challenging, world-class software projects for clients in the US and LatAm

- Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.

Originally posted on Himalayas