Application Support Engineer
We are seeking a Application Support Engineer to provide front-line and advanced application support for our proprietary loan management platform. This role is internal customer-focused and centers on diagnosing, troubleshooting, and resolving application and system issues while delivering a high-quality support experience. The Application Support Engineer will work closely with users, product, and engineering teams to ensure timely resolution of incidents and continuous improvement of our support processes in a modern, cloud-based environment.
**This role is not eligible for visa sponsorship. All applicants must be authorized to work for any employer in the US.
Key Responsibilities
- Serve as a primary point of contact for technical application support, working directly with users to identify, diagnose, and resolve issues.
- Triage incoming support cases, determine severity and impact, and manage issues through resolution.
- Troubleshoot application issues across the full support stack, including user workflows, web browsers, application services, and databases.
- Provide hands-on support for web browser-related issues , including cache/cookie problems, compatibility issues, and use of browser developer tools.
- Investigate and resolve data issues using SQL Server , including writing SQL queries to analyze and correct data discrepancies.
- Support and troubleshoot applications built on the .NET (C#) framework, focusing on issue resolution rather than feature development.
- Monitor, investigate, and document application issues within Azure cloud environments .
- Use Azure DevOps to log, track, and update incidents, defects, and support-related work items.
- Escalate complex issues to engineering teams with clear documentation, reproduction steps, and technical findings.
- Validate fixes and communicate resolution updates clearly to users.
- Support application releases by assisting with smoke testing, post-deployment validation, and user communications.
- Create and maintain support documentation, runbooks, and knowledge base articles.
- Manage multiple active support cases while meeting response and resolution expectations.
Required Technical Knowledge
- Strong experience supporting applications built with .NET / C# .
- Working knowledge of Microsoft Azure cloud platforms , with experience supporting cloud-hosted applications.
- Experience using Azure DevOps for incident tracking, issue management, and collaboration with engineering teams.
- Proficiency with SQL Server , including writing and executing SQL queries for troubleshooting and data correction.
- Strong understanding of web technologies and practical experience troubleshooting modern web browsers (Chrome, Edge, Firefox, Safari).
- Familiarity with application logging, monitoring, and basic performance troubleshooting.
Qualifications & Skills
- 3+ years of experience in technical support, application support, or production support roles.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Excellent customer service and communication skills, with the ability to explain technical issues in clear, user-friendly language.
- Strong problem-solving skills and attention to detail.
- Ability to remain calm, organized, and effective while handling multiple issues and priorities.
- Collaborative mindset and comfort working closely with engineering and product teams.
- Experience working in an Agile or fast-paced support environment is a plus.
Competitive Base Salary- $70,000 - $100,000 based on experience
About Fora Financial
Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expans