Amazon Account manager

ABOUT THE ROLE

You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on.

You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard.
WHAT YOU'LL OWN
1. Listing Content & SEO

- Keyword research, title and bullet copy, A+ content body text, backend search terms

- Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads

- CTR and conversion rate A/B testing, indexation and keyword tracking reports

- Phase 1–4 SEO strategy, competitor research, and keyword placement files

2. Creative & Image Management

- Develop main image optimization ideas and write clear design briefs for the GD team

- Review designer output, coordinate revisions, and upload finals to Amazon

- Manage A+, Premium A+, and Brand Store design end-to-end

3. Account & Catalog Management

- Day-to-day Seller Central operations across all assigned accounts

- Resolve suppressed ASINs, catalog errors, and Seller Support cases

- Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health

4. Client Management

- Handle technical queries and operational updates; always keep the Brand Manager looped in

- Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies

- Run SKU-level profitability analyses and surface margin improvement opportunities

5. Graphic Designer Coordination

- Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront

- Provide clear briefs with reference images and communicate client expectations precisely

- Review designed assets, coordinate revisions, and obtain client approval before uploading

6. Task & ClickUp Management

- Keep daily capacity workload up to date in ClickUp every single day

- After every meeting, ensure all action items are captured as tasks with due dates

- Flag blockers immediately — never let missed goals go unaddressed

7. Growth & Strategy

- Develop growth strategies aligned with client goals; share recommendations with the Brand Manager

- Coordinate with PPC on keyword lists, TACoS targets, and campaign performance

- Implement at least one category-specific strategy per quarter (out-of-the-box thinking required)

8. Reporting & Documentation

- Submit daily check-ins and weekly summaries

- Build and maintain SOPs for AM-related processes

- Maintain task records and client data on Airtable and Google Drive

HOW YOU'LL BE MEASURED

You'll be evaluated across five dimensions — and you'll always know exactly where you stand.
Client Health & Retention

- Zero client churn — the target, every quarter

- Sub-8-hour average response time to client emails and Slack

- NPS and client satisfaction: clients feel known, heard, and valued

Revenue & Growth

- Month-over-month and year-over-year revenue growth across managed accounts

- TACoS trend: maintaining or improving while scaling revenue

- Buy Box % maintained and improved on key ASINs

Listing & Content Quality

- Number of listings improved per month (copy, images, A+ content)

- Measurable CTR and CVR lift from listing changes

- Suppressed and error listings resolved promptly

Operational Discipline

- 90%+ ClickUp task completion rate — overdue tasks target: zero

- Daily check-ins submitted on every working day

- At least one automation or AI project implemented per quarter

Initiative & Leadership

- Proactive recommendations to clients: pricing, launches, deals, channel strategy

- SOPs created, templates built, team knowledge shared

- New Amazon knowledge demonstrated weekly in Pod meetings

Requirements

WHO YOU ARE

You're not a task-ticker. Y