Air Ocean Customs Clearance Coordinator

A & A Customs Brokers has been clearing shipments across the Canadian border since 1979. We’re looking for an experienced and customer-focused Air Ocean Customs Clearance Coordinator to join our team. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients.

If you’re the kind of person who enjoys finding smarter, tech-savvy ways to get things done, we'd love to hear from you.
What you'll do

- Review documentation and prepare customs release entries for processing.

- Process and manage air and ocean container releases.

- Analyze documents to determine applicable tariff classifications, duties, and tax rates.

- Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.

- Arrange deliveries for air and ocean shipments and payment of terminal fees.

- Communicate with clients by email - clear, concise, and service-focused.

- Handle and resolve challenging situations professionally and calmly.

- Liaise with other teams for entry follow-up as required.

- Maintain strong knowledge of Canadian ports and warehouses.

- Enter data into our systems accurately and efficiently.

- Complete files within required timeframes and in line with A & A and Canadian regulations.

- Review files for accuracy and errors, ensuring full compliance.

- Handle phone inquiries.

- Take on other duties as they come up - we're a team.

What you bring

- 2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred).

- Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred).

- A strong understanding of Canadian rules and regulations for importing goods.

- Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset.

- Confidence with Gmail/Front, Google Drive, and Google Sheets.

- Sharp problem-solving and critical-thinking skills.

- Professional written and verbal communication, including active listening.

- Effective work habits: punctual, responsive, and comfortable juggling priorities.

- A highly organized, self-starting, flexible, and independent approach, which is important in a remote role.

The Details

- Location: Remote - work from home from most locations across Canada. (Some eligibility and home office requirements apply).

- Hours: Full-time, 9:00 a.m. - 5:00 p.m. Eastern Time, Monday to Friday.

- Salary: $50,000 – $60,000, plus a competitive benefits package.

Why join A & A Customs Brokers?

- Work from home. Trade the commute for time back in your day.

- Teamwork. A collaborative, professional team that genuinely supports each other.

- Room to grow. Real opportunities and programs to keep learning and growing in your field.

- Modern and Tech-Focused. A workplace that values innovation, fresh ideas, and client success.

Sound like you? We'd love to meet you. Apply today and tell us a little about why this role is a fit.
Salary: $50,000-$60,000
Originally posted on Himalayas