AI Transformation Manager

Job Title: AI Transformation Manager

Salary: Up to £100,000 Location: North of England / Scotland (Remote)
Contract: Full Time, Permanent
Department: Delivery
About ICS.AI

ICS.AI is the UK's market leader in Artificial Intelligence solutions for local government and the wider public sector. As a Microsoft Solutions Partner, we combine cutting-edge AI technology with deep sector expertise to deliver guaranteed, measurable outcomes through our SMART: Platform covering AI Contact Centres, Staff Copilots, and Social Care AI.

Our work has been recognised in Parliament for responsible AI innovation, and we are ranked #19 in TechRound's AI45 2026. With £12M in annual savings identified at a single council, 11M+ real-world AI interactions delivered, and 20+ public sector partners across the UK, we don't just talk about AI transformation — we prove it.
The Role

We are seeking an experienced Transformation Manager to join our growing Delivery team and lead high-profile AI Transformation Programmes for public sector clients across Scotland and the North of England.

Operating at a senior level, you will provide overall leadership across a coordinated portfolio of projects, with Senior Project Managers responsible for day-to-day delivery. You will own programme governance, manage executive-level client and third-party relationships, and ensure our AI platforms are successfully implemented, adopted, and delivering measurable, sustainable benefits.

As a senior member of the Delivery leadership team, you will also work closely with the Director of Delivery to contribute to delivery standards, programme management capability, and strategic improvement across ICS.AI .
Key Responsibilities

- Lead multiple concurrent AI transformation programmes, accountable for outcomes across the full delivery lifecycle

- Act as senior point of contact for clients, managing executive-level relationships, Programme Boards, and escalations

- Own programme governance, integrated planning, reporting, and assurance frameworks

- Lead programme-level change management and organisational adoption strategies

- Manage programme budgets, commercial change control, and financial forecasting

- Own benefits realisation frameworks — defining, baselining, tracking, and evidencing outcomes

- Oversee cross-project risk, issues, and dependency management

- Ensure AI solutions are deployed in line with public sector expectations for governance, ethics, and responsible AI use

- Support the Director of Delivery in continuous improvement of programme management standards across ICS.AI

About You

You will be an outcome-focused, commercially aware programme leader with a strong track record in complex digital or AI-enabled transformation. You will be equally comfortable in a boardroom with council executives as you are in a delivery team discussion about risk and dependencies.
Essential:

- At least 7–10 years in project and programme delivery roles

- Proven experience leading complex, multi-project transformation programmes

- Experience operating in public sector or local government environments

- PRINCE2 Foundation qualified

- Demonstrable experience managing programme budgets, risk, and senior stakeholders

- Ability to confidently engage with AI concepts and translate them for non-technical audiences

Desirable:

- PRINCE2 Practitioner, MSP (Managing Successful Programmes), or ITIL Foundation

- Experience with AI, data platforms, automation, or intelligent digital services

- Familiarity with Generative AI concepts and their application in public sector contexts

- Experience governing emerging technologies in regulated or risk-aware environments

What We Offer

- Salary up to £100,000

- Remote working — flexible blend of remote and client-site delivery

- A senior role at the forefront of public sector AI in the UK

- Health and wellbeing support

- Learning and development investment

- Work with genuine social purpose as your programmes directly