AI Agent Engineer - Enterprise Automation & Microsoft Platforms
LATRO is a multinational company with worldwide operations and support offices. Headquartered in the United States, we have major operating offices in Dubai, UAE and Amman, JOR, as well as personnel based in every major global region. We are a thriving multicultural, globally positioned team of seasoned technical and business industry experts, driven by our mission to help communication and fintech service providers thrive in the digital era through our expert technologies and trusted services, empowering them to connect the world.
We provide innovative RAFM (Revenue Assurance and Fraud Management) and AI/ML Analytics-driven solutions as well as comprehensive telecom application managed services to the telecommunications and Fintech industry. A recognized and trusted name in the industry for more than a decade, we believe that helping our customers safeguard their bottom lines powers investment and fuels job sustainment, resulting in overall economic growth where it is most needed.
Our supportive, collaborative work culture is a hallmark of the LATRO employee experience. To learn more about our core values and organizational culture, including from some of our existing team members, as well as the application process, please visit our Careers Page.
As AI Agent Engineer — Enterprise Automation & Microsoft Platforms, you will be responsible for designing, building, and operating the agents, automation, and enterprise data grounding that bring LATRO ’s Artificial Organizational Intelligence (AOI) strategy into practical execution. This role develops scalable, production-grade AI and automation capabilities across IT and business functions using Microsoft-first platforms and patterns. Core duties include building and maintaining agent-based solutions, integrating AI capabilities through Microsoft technologies, enabling workflow automation, and supporting the disciplined evolution of LATRO ’s enterprise AI operating model under defined governance, accountability, and autonomy tiers.
Role Purpose: This role exists to help LATRO move from isolated AI experimentation into governed, production-grade agentic and automation capabilities built on a Microsoft-first enterprise platform. This role is expected to improve execution speed, reduce manual effort, strengthen governance, and accelerate the practical adoption of AI across LATRO ’s operations.
The AI Agent Engineer reports to the Director, Information Technology and operates within the governance framework established by the Director, Information Technology and the AOI Implementation Committee. The role collaborates closely with the AOI Office, end-to-end (E2E) Process Owners, and stakeholders across Technology, Marketing, Sales, Operations, Employee Experience, and Finance to deliver technical and operational capabilities that strengthen LATRO ’s globally distributed teams. This is a remote position; however, candidates must be based within UTC/GMT+0 and UTC/GMT+5 and able to work standard business hours in that region. Applications from candidates based outside of these time zones (including in the Americas) will not be considered due to business coverage requirements. Candidates based in Amman, Jordan will take priority.
JOB RESPONSIBILITIES
Includes but is not limited to the following:
Core Responsibility #1: AI Engineering and Solution Development
- Design, build, deploy, and maintain AI-enabled systems, agents, and automation workflows that support LATRO ’s business and IT operations in line with the company’s AI doctrine and policies.
- Design, build, configure, and maintain AI agents and agent-enabled workflows using Microsoft platforms such as Copilot Studio, Microsoft Fabric, Dataverse, Azure AI Foundry, Power Platform, and related Microsoft services.
- Develop scalable, production-ready solutions using approved Microsoft technologies, AI services, and internal data sources.
- Write clean, maintainable, production-quality code to integrate AI capabilities,