Adoption Specialist
Thank you for your interest in joining Solventum . Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum , people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description:
Solventum is a leading provider of AI-driven clinical documentation solutions powered by speech recognition, natural language understanding, and CDI technologies.
Products in our Fluency portfolio deliver complete clinical documentation and workflow management capabilities, combining advanced front-end speech recognition with integrated productivity-enhancing tools to enable the faster creation of higher-quality clinical reports.
Our speech-driven solutions support a wide range of documentation workflows, helping physicians efficiently capture a complete and accurate patient narrative while improving care quality, compliance, and revenue integrity. These closed-loop reporting solutions optimise the user experience and boost productivity through seamless integration into everyday reporting workflows.
As an established market leader in the global markets, we are now rapidly expanding our presence in Australia. To strengthen our Australian team, we are seeking to appoint an Adoption Specialist for our Clinician Productivity Solutions portfolio .
JOB RESPONSIBILITIES
- The Adoption Specialist’s primary responsibility is to drive the success of Solventum clinician-facing technologies by maximising user adoption, satisfaction, education, and measurable customer benefits, based on usage statistics and customer feedback. In doing so, the Adoption Specialist works in coordination with the Solventum project team and manages relationships with end-users (e.g. clinicians, administrators, trainers, and other identified stakeholders).
- Responsible for onsite or virtual optimisation deliverables (e.g. customised training documents, webinar sessions, and/or training videos), ranging from at-the-elbow end-user training to workflow reviews, to identify opportunities for solution enhancements.
- Collaborates with Project Managers, Solution Architects, Technical, Support, and Implementation Specialists to ensure effective project delivery and adoption outcomes.
- Takes operational ownership of assigned customer accounts from project closure through to the end of the contract, acting as their success manager.
- Works alongside the project team during implementation until closure, then assumes full account responsibility post-closure.
- Identifies, documents, and communicates customer requirements through discovery sessions, working with the implementation team to address needs.
- Supports Customer Support functions, including triaging the support inbox, managing imaging-related queries, addressing training gaps, reinforcing speech recognition best practices, and responding to general questions or technical issues.
- Builds strong, ongoing relationships with assigned accounts, ensuring customers have a clear and trusted main point of contact post-project.
- Operates within a buddy/backup system to ensure seamless account coverage during leave or unavailability, keeping the backup Adoption Specialist informed and prepared.
- Position requires approximately 30–40% travel, including visits to