Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home

Category: Trade and Labor Location: Hazlet New Jersey United States - Follow up on annual maintenance agreements within HCP through email, text, and phone calls. - Schedule maintenance appointments and remind customers of upcoming services. - Retain customers by explaining the benefits of maintaining their annual maintenance agreement. - Respond to positive Google reviews. - Run the weekly technician sales report every Monday. - Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late. - Monitor the HCP inbox and respond to customer inquiries as needed. - Assist with answering incoming calls. - Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives. Details Originally posted on Himalayas