Administrative Assistant

This is a long-term leadership role. You are not here to answer questions. You are here to ensure clients stay, progress, and succeed. You own retention, stability, and client momentum. You understand social media (Facebook , Instagram, TikTok, Google). Client retention outcomes are directly linked to your performance reviews and income growth. About Us: We are a coaching agency that offers high ticket coaching in the car rental industry. We help people start and scale their car rental business through Social ---------- RESPONSIBILITIES - Set clear expectations from day one. - Own the client relationship end-to-end. - Prevent churn and refund requests. - Identify frustration early and de-escalate calmly. - Handle difficult conversations professionally. - Hold clients accountable to next steps. - Follow up when clients go quiet. - Ensure clients always know what to do next and why it matters. - Respond within 24 hours (weekdays). - Track progress clearly in CRM. - Set Up Facebook , Instagram, TikTok, Google Profiles - Set Up GHL accounts - Clients should never feel lost. You are responsible for clarity and momentum. Preventable churn caused by communication gaps, missed follow-ups, or expectation mismanagement reflects on CSM performance. You are not responsible for factors outside your control. HOW YOU WIN - Clients stay in the program. - Renewals remain strong. - Refunds are rare. - Clients feel clear and stable. - Difficult situations are handled calmly. REQUIREMENTS - Near-native spoken English with very clear pronunciation for U.S.-based clients. - Confident on Zoom. - Strong emotional intelligence. - Calm under pressure. - High ownership and follow-through. - Comfortable with uncomfortable conversations. - Proactive and organized. - Reliable internet and professional home setup. - Strong say-do ratio and respect for deadlines. NICE TO HAVE EXPERIENCE - Client Success or Account Management - High-ticket program - Knowledge of social media monetization. - Familiarity with AI tools (ChatGPT, Manus, etc.). - Familiarity with GHL, Telegram & Skool How To Apply: Send Resume & 1 min video introduction yourself to ----------