Accounts Receivable Clerk

ICANotes is a health tech company founded in 1999 and headquartered in Annapolis, Maryland. It provides a cloud-based Electronic Health Record (EHR) and practice management system built exclusively for psychiatry, therapy, and addiction treatment providers.

About the role

As an Accounts Receivable Clerk at ICANotes , you will be responsible for handling customer

billing inquiries via email and phone, collecting and posting customer payments, and updating
customer subscription profiles in Zoho.

What you'll do

- Monitor customer ticket queue and respond to customer inquiries via email and phone

- Analyze customer invoices and adjust as needed

- Resolve discrepancies with customer payments and account information

- Assist in the collections process of past due accounts

- Be open to providing feedback around optimizing internal processes

- Protect the organization's value by keeping information confidential

- Update job knowledge by participating in educational opportunities

Qualifications

- Experience in billing or accounts receivable preferred

- Experience working with CRM tools preferred

- Strong analytical skills and attention to detail

- Excellent communication and interpersonal skills

- Proficiency in billing and accounting software

- Problem-solving skills to address and resolve billing discrepancies

- Expertise in auditing and identifying discrepancies in financial records

- Previous experience in a customer service or customer facing role

- Proficient in PC and data entry skills

- Fluent in English

Originally posted on Himalayas