Account Manager, Mid Market - Customer Growth - 11832

About Coupa Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? - Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a commitment to excellence. - Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of an Account Executive, MidMarket at Coupa Account Managers represent the primary point of contact from Coupa to customers after customer launch. Account Managers advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, AMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts. What You’ll Do - Managing relationships and monitoring customer performance - Developing customer success roadmap - Driving periodic business reviews and developing account strategy - Build out an account penetration model that encourages multi-angle access to key accounts - Align overall value messaging targeted towards the chief economic buyer in target accounts - Identifying expansion and growth opportunities within customer accounts - Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimized - Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives - Sharing standard processes ideas, product information, and relevant Coupa news - Provide a consistent point of contact for customers and an advocate for the customer within Coupa What You Will Bring to Coupa - Procure-to-Pay or Source-to-Contract domain expertise - Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software - Strong background in customer/client management - Experience in developing and maintaining executive relationships and associated influencing strategies - Project management including leading disparate, cross-functional, cross-enterprise project teams - Ability to have value-based conversation with business executives Global Well-Being Perks (For All Employees Globally) - Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together. - Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month. - Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about. - Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents. - Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel. - Referral Bonus Program: Receive generous monetary referral bonuses when you successfully