Account Manager - Cloudlabs

This is a remote position.

Location: Currently remote,maytransition to onsite in future As an Account Manager at CloudLabs, you will own a portfolio of client accounts - building long-term relationships, driving retention, and identifying new business opportunities. You’ll be responsible for the full account lifecycle: growing existing accounts through upsell and cross-sell, while also prospecting and closing new business. This is a hybrid role - you will nurture existing clients and drive new business growth.
Key Responsibilities
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Account Management & Growth
- Manage and grow a portfolio of existing CloudLabs customers, ensuring high retention and satisfaction, serving as the primary point of contact

- Build and maintain long-term, trusted relationships with key decision-makers and stakeholders

- Develop and execute account plans to drive retention, upsell, and cross-sell opportunities

- Conduct regular business reviews and meetings (MBRs) to assess performance and uncover new opportunities

- Partner with the Customer Success team to ensure seamless onboarding and track project completion

New Business Development
- Prospect and qualify new business opportunities across enterprises, Microsoft CSP Partners, and training providers.

- Run initial discovery calls to understand client needs and deliver compelling product demonstrations of CloudLabs tailored to each client

- Negotiate contracts and close deals in line with company pricing and margin guidelines

Sales Execution & Reporting
- Meet or exceed revenue targets

- Accurately maintain CRM records (HubSpot) with pipeline data and activity logs

- Prepare sales forecasts and reports for management review

- Track and report on KPIs including Total revenue(Existing & New business), repeat business rate, pipeline coverage, win rate, and average deal size

- Stay current on industry trends, competitors, and market developments

Requirements

E xperience
- 3–5+ years of B2B technology account management experience

- Proven track record of meeting or exceeding revenue targets in a tech environment

- Experience managing accounts in enterprises, training companies, or ISVs is a strong plus

- Familiarity with Microsoft cloud

Skills & Competencies
- Strong consultative selling skills — able to map CloudLabs offerings to customer needs and pain points

- Excellent demo and presentation skills, including to technical and executive audiences

- Comfortable navigating complex, multi-stakeholder sales cycles

- Highly self-motivated with a hunter mentality and strong follow-through

- Proficient with CRM tools (HubSpot required; Salesforce a plus)

- Ability to work independently in a fast-paced environment with high ownership

Education
- Bachelor’s degree in Business, Technology, or a related field preferred

- Equivalent experience in SaaS or cloud technology sales will be considered

Originally posted on Himalayas