Account Manager, Client Success

The big picture: Axios is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format. We are hiring a Client Success Account Manager to support our advertising team! Why it matters: In this role, you will join the Client Success team, leading post-sale account management for new and existing growth accounts, delivering best-in-class, turnkey client experiences from kickoff to wrap. This role requires a competent level of expertise, including the ability to apply skills independently in common situations, understand the broader business context, and contribute effectively with occasional support. A revenue mindset is key, as you will help drive client retention, identify growth opportunities, and support media planning efforts to maximize long-term value for both the client and Axios . Go deeper : This role will serve as a trusted partner to many clients who are new to Axios , ensuring they feel confident and supported from day one. The ideal candidate will have the ability to quickly learn and articulate how Axios ’ products work, guiding clients and agency partners through each stage of the post-sale process. They will work closely with stakeholders, providing clear communication, proactive solutions, and a high-touch service experience every step of the way. Working closely with multiple cross-functional teams (Client Partnerships, Smart Brevity Studio, Events, Brand Journalism, and Ad Operations), you will develop and execute a wide range of campaigns across the Axios product suite. You’ll also work with your Client Partnerships colleagues to support media planning, proposals, and renewal activities. Worthy of your time: Ideal candidates will possess a growth mindset with a drive to learn, embody an entrepreneurial spirit, and have a passion for the Axios mission. They will also be a team player who operates with integrity, practices radical candor, and fosters a culture of collaboration, kindness, and support for colleagues. This person should have 1+ years of digital campaign planning and execution experience in a publisher or agency environment and at least 2 - 4 years of work experience, while demonstrating the following attributes: Campaign Management/Customer Service - Agile and adaptable in managing multiple campaigns simultaneously while meeting all deadlines and exceeding client expectations. - Responsible for building media strategies that support client objectives and campaign goals. - Develops a strong understanding of Axios products and effectively positions them to meet client objectives - Manages all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting. - Monitors campaign performance and delivery to ensure campaigns are on track to meet client and revenue goals. - History of building and maintaining strong relationships and orchestrating effective communication across a myriad of internal and external stakeholders. - Demonstrates an understanding of client business goals and industry context to inform campaign strategy and recommendations - Proactively identifies opportunities for account growth, renewal & upsell. - Outstanding communication, organization, and project management skills with obsessive attention to detail. - Takes pride in delivering exceptional customer service. Strategic Thinking/Problem-Solving - Ability to develop and implement long-term strategies aligned with team and company goals. - Capacity to analyze complex situations and foresee potential challenges and opportunities. - Proficient in identifying problems and formulating effective solutions independently. - Confident in pulling reporting and using analytics to make data-driven campaign optimization recommendations. Overarching Skills - Growth mindset and enjoys working in a fast-paced, collaborative environment. - Demonstrated ability to work independently, prioritize tasks, and manage time effectively