Account Manager

The Account Manager is at the forefront of innovation and sustainability, working closely with
our customers to create advanced chemical treatment and equipment solutions for a wide
array of industries. The Account Manager does far more than manage the sales lifecycle; they
are a trusted technical advisor who develops a deep understanding of customer needs and
delivers creative solutions for improving energy and water sustainability while optimizing
customer profitability, productivity, and asset protection. A successful Account Manager
demonstrates excellence in technical competency, customer service, account retention,
commercial aptitude, business development, and leadership.
Key Characteristics

Exhibit technical curiosity, critical thinking, and superior problem-solving skills in chemical
treatment applications and customer process operations
● Strong interpersonal and communication skills (both written and oral) to develop key.
customer relationships that build mutual respect, as a trusted partner to our customers.
● Active listener, who uncover customer needs.
● Customer focused with the ability to generate and document customer value and
provide service excellence.
● Effective time management in a fast paced, ever changing work environment.
● Ability to work independently in a self-directed manner.
● Inclusive and respectful team member, who contributes to the team’s success.
● Comfortable in industrial environments (working at heights, and in confined spaces).
● Ability to apply in-depth concepts and training to real world applications.
● Willingness to expand your comfort zones.

Analyze, build and optimize chemical treatment programs for customer-specific applications.
● Write and communicate Technical Service Reports that analyze customer data (KPCs /
KPIs), interpret results, explain deficiencies, and drive corrective actions and continuous
improvement.

- Execute the Account Management Excellence Program i.e., Service Reports, Service
Plans, Value Generation Plans, Business Reviews, Proof Not Promises (PnP) / Return
on Environment (ROE), Special Studies, Inventory/Order Fulfillment at customer sites to
generate value.
● Plan, execute, & communicate Veolia ’ Value Generation Plan to the customer through
projects that drive water & energy sustainability, improve asset protection, and drive out
cost from our customer operations.
● Ensure account retention and mitigate/minimize lost business.
● Meet and exceed annual revenue targets and other key metrics around margin reviews,
price escalations, profitability, contract management and commercial negotiations.
● Develop a regular sales rhythm that actively works the Veolia Sales Process to maintain
a healthy funnel of prospects.
● Win (close) new, recurring, profitable competitive business to achieve consistent and
predictable revenue and margin growth year over year.
● Work safely at all times: follow all EHS policies and procedures ( Veolia & Customer).

Application Level - Ability to put into motion the knowledge, skills and abilities acquired
● Technical Excellence

o Completion of all Technical Training modules, Product Application classes, and
relevant Industry Specific Training
o Application of this learning at the customer sites
● Account Management & Customer Service Excellence
o Account Management Excellence Program Training
o Application of this training and field experience at the customer sites
● Commercial Excellence
o Completion of commercial and negotiation training
o Application of this training and experience at the customer sites
● Growth & Business Development
o Completion of commercial sales training
o Apply Sales Process to grow revenue and margin year over year
● Leadership
o Everyone has a sphere of influence that starts with leading yourself well

Veolia Values and Behaviors

- Embrace and apply the Veolia Values of Responsibility, Solidarity, Innovation, Customer

Focus and Respect

- Exhibit and practice the 20 Key Behaviors that align t