Account Manager

ABOUT US

At DataEQ , we transform unstructured customer and public feedback into powerful, actionable insights. By combining cutting-edge AI with our unique human data labeling platform, we help some of South Africa’s leading companies - including top banks, retailers, and insurers - enhance customer experiences, manage risk, and optimize digital services.

Our innovative solutions are driving real impact across industries that matter.

When you join DataEQ , you become part of a dynamic and diverse team of over talented professionals, including data scientists, analysts, product specialists and creative problem-solvers. We’re committed to fostering a collaborative, supportive environment where fresh ideas thrive and your work directly influences how major brands understand and engage with their customers.

If you're passionate about building strong client relationships, improving customer journeys, and shaping how clients engage with technology, DataEQ is the place for you.
ABOUT THE JOB

We’re looking for an Account Manager to take ownership of a portfolio of clients and make sure they get real, measurable value from DataEQ ’s data and platforms.

This is a mid-level client service role at the heart of our Core business. You will manage day-to-day client relationships, drive renewals and organic growth across your portfolio, and act as the bridge between your clients and our product and consulting teams.

You will build deep familiarity with our platforms, Analyse and Engage, and with how our data is collected, processed, and turned into insight, so that you can guide clients towards the answers that matter most to their business.

This is an ideal role for someone who is commercially curious, well organised, and energised by building trusted client relationships, with a clear path of progression towards Senior Account Manager and beyond.
WHAT YOU’LL BE DOING DAY-TO-DAY
Client Retention & Renewals

- Own the day-to-day relationship for a portfolio of clients across sectors such as financial services, telecoms, and retail

- Drive renewals so that they are processed timeously, and complete relevant RFPs and RFQs with support from your line manager

- Build a solid network of contacts within each client organisation, from day-to-day users through to budget holders

- Identify the key business problems our data can be used to solve and position DataEQ ’s solutions accordingly

- Ensure our data is understood and used widely across client teams, rather than by a single champion

Portfolio Growth

- Develop a clear growth strategy for your client base and focal industries, with input from your line manager

- Identify and pursue upsell and cross-sell opportunities across your portfolio

- Set and track client forecasts and upsell plans, with input from your line manager

- Drive adoption of our data across new teams, users, and use cases within client organisations

Client Delivery & Day-to-Day Service

- Act as the first point of contact for client queries and resolve them promptly

- Ensure the smooth running of your clients’ Analyse, Engage and Publish accounts

- Help clients extract value from our data through dashboard builds, insight walkthroughs, and platform training

- Brief the analytics team on reporting requirements and ensure completed reports reflect the client brief

- Quality-check outputs for accuracy before they reach the client, and manage client change requests

- Proactively manage client expectations, identifying and communicating risks early and escalating issues where needed

Commercial Admin

- Draw up proposals and cost estimates

- Keep account documentation, pipeline records, and forecasts accurate and up to date

- Support the Finance team in following up on and resolving overdue client payments

WHAT WE’RE LOOKING FOR

The ideal candidate is curious, commercially minded, and highly organised. They enjoy building relationships, are comfortable working with data, and take real pride in getting