Account Manager
Devoted Studios is a globally remote game development company specializing in Co-development, Porting, and End-to-End Art Production for the global gaming industry.
Our team includes world-class talents who bring deep expertise in external development, pipeline optimization, and creative problem-solving. Whether it’s porting games to new systems, enhancing gameplay features, or crafting stunning visuals, Devoted Studios operates as a trusted, flexible extension of our partners’ internal teams.
We are proud to be the development partner of choice for industry leaders such as:
- 2K
- Xbox
- Meta
- Obsidian Entertainment
- Turtle Rock Studios
- Gearbox Software
At Devoted Studios , we’re committed to making outsourcing more efficient, collaborative, and impactful. If you're passionate about co-development, game art, or solving technical challenges on a global scale.
We are hiring an Account Manager to own the health, satisfaction, and growth of Devoted's existing client portfolio. This is not a new-business hunting role, it sits on the other side of the equation, and it is equally critical to how Devoted scales.
Key Responsibilities:
Client Relationship Ownership
- Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status
- Build deep, trusted relationships at every level of each client organisation, from day-to-day production contacts through to senior stakeholders and decision-makers
- Maintain client satisfaction across your portfolio, measured through regular check-ins and structured feedback loops
- Be the person clients call when something goes wrong, ensuring both sides stay focused on finding the best solution rather than placing blame
Account Health & Escalation Management
- Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams
- Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship
- Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout
Account Growth
- Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects
- Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships
- Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals
- Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support
Operational Discipline
- Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable
- Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines
- Represent Devoted at relevant industry events and conferences, strengthening existing client relationships and staying connected to the broader ecosystem
Requirements
- 5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment
- Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it
- Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously
- Background in or strong working knowledge of co-development, game services, or external development
Skills & Competencies
- Outstanding relationship management skills, a natural communicator who builds trust quickly