Account Director-UK

About Accommodations Plus International

API is the global leader in crew accommodation technology & services for the airline industry, with a strong service base in rail, cruise lines and sports teams. For more than 40 years, we have been offering a powerful combination of crew accommodation services delivered through innovative technology, unique software solutions, and a highly experienced team of service professionals, enabling our clients to maximize savings in all areas of travel operations.

Our Company is globally-supported by 794 employees and full-time dedicated consultants working from 59 locations around the world and is privately-held and headquartered in Melville, Long Island, New York.

API is seeking seasoned professional to join our company in the role of an Account Director . This is a remote position.

The Account Director is the client’s main point of contact. This role will actively manage existing client relationships with our Airline, Cruise Line and Hotel partners; focused on the best interests of our clients and API at all times.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sourcing

- Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre-assigned revenue quota. This will include working closely with the Research & Sourcing teams to provide all details of a destination to ensure a seamless approach to sourcing the destination.

- Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.

- Total responsibility for ensuring RFP results are documented in the customer destination presentation in an accurate, detail-oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API.

- Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.

Site Inspections
- Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria.

Contracting

- Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.

- Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.

- Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.

- Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.

Day to Day Account Management
- Work closely with the sales team to ensure client needs are met and share leads that are uncovered by your communication with hotels and airlines.

CrewCare

- Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented.

- Add new hotels to the system and ensure all information is accurate. Delete inactive hotels.

HotelExpress
- Ensure negotiated rates for Crew, Business and Leisure Travel and loaded and maintained properly on HotelExpress for clients.

ACES

- Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting.

- Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules.

- Verify client back up list is accurate and loaded into ACES for OPS.

CRM

- Ensure all revenue opportunities ar