Account Director

Position Summary:

The Account Director will serve as a strategic leader, managing key client and Rosie relationships and ensuring the successful delivery of marketing talent and marketing/creative services. This role demands a blend of strategic thinking, exceptional communication skills, and the ability to juggle multiple priorities to achieve outstanding client outcomes.
Key Responsibilities:
Client and Rosie Advocacy:

- Serve as the primary day-to-day contact for assigned clients, ensuring open communication and trust.

- Conduct regular client status meetings to review progress, address concerns, and discuss new opportunities.

- Support implementation and maintain the processes and systems needed to manage complex client partnerships—coordinating multiple Rosies, timelines, scopes, and account details with clarity and consistency.

- Act as the primary point of contact and partner for working Rosies on assigned projects, including coaching and performance feedback.

- Represent the client’s needs internally, ensuring deliverables (projects or talent) align with their goals and vision.

- Act as the key liaison between clients and internal teams, ensuring feedback is translated into actionable insights and deliverables aligned with the client’s vision.

- Ensure campaigns and deliverables consistently meet or exceed client expectations.

- Foster a strong Rosie community across active engagements—creating connection, shared best practices, and ongoing touchpoints that drive satisfaction and retention.

Strategic Account Management & Oversight:

- Serve as a trusted advisor and partner to clients by developing marketing and/or talent strategies that align with their business objectives and deliver measurable ROI.

- Act as the key liaison between clients and internal/Rosie teams, ensuring feedback is translated into actionable insights and deliverables stay aligned with the client’s vision/objective/direction.

- Address and resolve client concerns promptly, demonstrating a commitment to exceptional service.

- Develop and present post-campaign/project/placement reviews to clients, showcasing results, lessons learned, and opportunities for further strategic initiatives.

Proactively identify risks, gaps, and blockers—then lead structured problem-solving across clients, Rosies, and internal teams to keep work on track and outcomes strong.
Rosie Casting and Matchmaking:

- Identify, match and vet talent to meet specific client needs for marketing and creative projects.

- Collaborate with key XFN partners to deliver the optimal Rosie journey from client briefing, matchmaking/vetting, and project execution.

- Monitor project progress, addressing potential risks and ensuring timely delivery of high-quality talent for Matched By services.

- Ensure adherence to WRR processes, maintaining consistency and efficiency in talent and project delivery

Financial Management:

- Manage account budgets for Matched By services, ensuring talent is delivered on time and within scope.

- Track, analyze, and report on utilization and budget status to support clients in budget management.

- Negotiate and develop project scopes in collaboration with the appropriate team members to ensure mutually beneficial terms.

Drive Organic Revenue Growth:

- Identify and pursue upsell or cross-sell opportunities to expand client accounts while maintaining retention goals.

- Identify opportunities to expand client engagements, such as pitching additional services and projects.

- Deliver consistently excellent client service to build trust, strengthen relationships, and create momentum for account growth.

Team Leadership and Collaboration:

- Mentor and develop Account Executive(s), fostering a collaborative and high-performance culture.

- Collaborate with internal teams during talent matchmaking, onboarding, and offboarding, ensuring smooth and successful transitions for both the client and Rosies.

Qualifications:

- Bachelor’s degree in